Retail Assistant

To assist customers in the selection and purchase of products best suited to meet their needs in a highly competitive market place, offering a wide range of home entertainment, domestic appliances and small accessories.  GEL prides itself on providing honest and trustworthy advice and a high level of customer services.  GEL is one of the most recognised brands and the shop has a responsibility to understand the needs and requirements of customers and deliver on their expectations. 
Department
Sales and Relationships
Contract Type
Full Time
Location
Guernsey
Reporting To
Retail Duty Manager

Key Responsibilities

  1. Maintain a thorough knowledge of new and existing appliances and entertainment products in order to offer honest and reliable advise to customers.
  2.  Process the sales transaction, including payment and delivery in an accurate and timely manner in compliance with Guernsey Electricity procedures.
  3. Provide consistent and excellent levels of customer care.
  4. Assist in ensuring that all customer facilities are maintained at all times and the shop remains well stocked, clean and tidy.
  5. Be comfortable working unsupervised and demonstrate initiative to have the competitive advantage and identify new opportunities
  6. Assist in ensuring that all customer facilities are maintained at all times and the shop remains well stocked, clean and tidy.
  7.  Demonstrate absolute honesty and trustworthiness.
  8. Such other duties as may be allocated, and interchange of duties as required 

Skills, Knowledge & Expertise

  • A relaxed and natural ability to engage with customers in a pleasant and friendly manner with a positive customer focus
  • Highly organised with a clear logical approach to all tasks
  • Ability to close sales and achieve targets
  • Awareness of good cash management and security processes
  • A basic knowledge of computerised systems
  • A relevant qualification (eg sales, energy advice, customer service) would be an advantage.
  • Good teamworking skills

About Guernsey Electricity

Guernsey Electricity is a leading utility business supplying electricity and associated services to domestic and commercial customers.

It is the sole provider of electrical energy in Guernsey and is wholly owned by the island’s government, combining the importation of electricity with local power generation and distribution. It also undertakes electrical contracting and retailing and is a partner in a joint venture which operates the transmission company connecting the Channel Islands to France. It has a turnover of £55 million and the company has a major capital expenditure programme over the next 5 years in developing and upgrading key parts of its infrastructure. 

Guernsey Electricity employs in the region of 200 staff in a wide range of business areas including Asset Management, Generation, Distribution, Commercial Contracting, Retail, HR, Facilities, Finance, IT, Customer Service and Project Management. 

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Department
Sales and Relationships
Contract Type
Full Time
Location
Guernsey
Reporting To
Retail Duty Manager
View all opportunities at Guernsey Electricity